11 posts
AI features cost money and touch customer data, so we keep a registry of every one. Here is how a call that is not on the list is refused before anyth...
AI models change every few months, and yesterday's best choice can quietly become outdated. Here is how we keep model choices current without breaking...
AI can produce a full website draft or article in minutes. Here is why we treat every AI result as a draft until a person reviews it and chooses to pu...
AI work can be inexpensive or surprisingly costly. Here is how we show an estimate first, ask for confirmation and record measured usage so nobody is...
A general AI assistant gives general answers. Here is how we use focused specialist roles, each with its own checklist, boundaries and freshness revie...
AI coding assistants help us move faster, but they never decide on their own what ships. Here is how we pair them with written rules and human review.
Jag Journey is a small company with a large platform and several products. Here are the habits that make that possible without cutting corners.
AI models are confident even when they are wrong. Here is how we design AI features to work from approved sources, admit gaps and hand off to people i...
An AI help assistant that invents instructions can do real harm. Here is why our in-app help selects a reviewed article and shows it with a citation i...
AI can spot harmful content quickly, but it also makes mistakes. Here is how we use moderation results to alert people, and where narrow automatic act...
Our team uses AI for internal work, and customers use AI features in their own accounts. Here is why those two worlds are kept apart in access, billin...