25 posts
In a tiny team, values live in the founder's head. As you grow, they need to be written down and lived out. Here is a simple workshop for defining com...
Many owners jump to solutions before they truly understand the problem. Here is a simple listening script for customer conversations and a feedback lo...
Volunteers give their time freely, which makes leading them different from managing staff. Here is how to give clear roles, make sustainable asks, equ...
A new employee's first week shapes how they feel about your business for years. Here is a simple onboarding plan that treats a new hire like a welcome...
Skills can be taught more easily than character. Here is how to define what you need, run fair and structured interviews, check references well and st...
Proverbs urges us to know the condition of what we tend. This thirty-minute weekly review covers cash, money owed, bills, sales, people and the week a...
Few leadership tasks are harder than ending someone's job. Here is how to prepare fairly, hold the conversation with honesty and kindness, care for th...
Solo owners often make big decisions alone. Here is how to choose three to five trusted counselors, ask them for help well, receive hard feedback and...
Servant leadership is more than a slogan. Here is what Jesus modeled, what it is not, and five weekly practices that help small business leaders serve...
Even good leaders snap under pressure. Here is how to repair the damage quickly and sincerely after losing your temper, and how to spot your triggers...
Vendors are often treated as costs to squeeze rather than people to serve. Here is how to negotiate fairly, pay on time, communicate clearly and build...
Many teams hear about problems far more often than about what is going well. Here is how to build a culture of specific, sincere encouragement that li...